Returns & Refunds Policy | ABCD Supermarket – Customer Satisfaction Guaranteed

Our Satisfaction Guarantee

At ABCD Supermarket, we stand behind the quality of every product we deliver. Your satisfaction is our top priority, and we make the refund process simple and hassle-free for our Alberta customers.

Easy Refund Process

  1. Report Within 24 Hours
    • Contact us within 24 hours of delivery
    • Use our mobile app, website, or call customer service
    • No need to return grocery items to us
  2. Quick Resolution
    • Instant refunds for clearly damaged items
    • Photo documentation may be requested
    • Credits applied to your original payment method
  3. Automatic Refunds For
    • Missing items from your order
    • Damaged or spoiled products
    • Incorrect items delivered
    • Expired products
    • Quality issues with fresh produce
    • Temperature-compromised items

Types of Refunds

Full Refund

  • Products not meeting our quality standards
  • Missing items
  • Incorrect items delivered
  • Cancelled orders before delivery
  • Delivered outside selected time window

Partial Refund

  • Minor quality issues
  • Weight discrepancies
  • Partial order issues
  • Late deliveries (10% order value)

How to Request a Refund

Option 1: Through Your Account (Fastest)

  1. Log into your ABCD Supermarket account
  2. Go to ‘Order History’
  3. Select the affected order
  4. Click ‘Request Refund’
  5. Follow the simple prompts

Option 2: Customer Service

Refund Timeframes

  • Instant Credits: Immediate store credit option
  • Credit/Debit Cards: 3-5 business days
  • PayPal: 1-2 business days
  • Store Account Credit: Immediate

Our Quality Promise

We inspect all products before delivery, but if you’re not satisfied:

  • No questions asked returns on fresh products
  • Full refund guaranteed for quality issues
  • Photographic evidence helps us improve our service

Special Cases

Bulk Orders

  • Custom refund process for orders over $500
  • Business account managers handle special cases
  • Contact our business team directly

Seasonal Items

  • Special holiday items
  • Limited time products
  • Subject to specific return policies

Non-Refundable Items

  • Custom-cut items
  • Specially ordered products
  • Clearance items (clearly marked)

Preventing Future Issues

We use your feedback to:

  • Improve our shopping procedures
  • Train our personal shoppers
  • Update quality control measures
  • Enhance our delivery processes

Additional Protection

Price Match Guarantee

  • Found a lower price? We’ll match it
  • Submit price match requests within 7 days
  • Valid for identical items from major competitors

Order Cancellation

  • Free cancellation before order processing
  • Partial cancellation available
  • Full refund for cancelled orders

Contact Us About Refunds

Need assistance with a refund?

Submit Refund Request

Your Rights

This refund policy does not affect your statutory rights under Alberta consumer protection laws. We strive to exceed these requirements to ensure your complete satisfaction.